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Connecting With Stakeholders

Introduction

At UPL, stakeholder engagement is an ongoing process between the company and its key stakeholders. This strategic communication helps us in strengthening the performance across our diverse business areas. We connect with our varied stakeholder groups globally through multiple communication channels with an aim to understand stakeholder concerns and attempt to bridge the gaps identified. To get a transparent and honest perspective we arrange formal as well as informal interaction with stakeholders.

Our Approach

At UPL, we connect with stakeholders which are identified through a vigorous process of stakeholder identification, prioritization and communication. We have been organizing focus group discussions in all our operating locations and offices on regular basis to engage with these prioritized stakeholder groups. We set up suitable modes of engagement based on the convenience of both the organization and the respective stakeholder group. Our engagement process initiates with prioritizing stakeholders based on the extent of their influence on our business functions and also our dependence on them. Our stakeholder consultation process provides a platform for stakeholders to communicate their concerns and share.

During the reporting year, we extended our scope of interaction from internal stakeholders in India to both internal and external stakeholders globally.

The internal stakeholder group comprised of Board of Directors, senior management and a mixed representation of middle and junior management. The external stakeholders on the other hand was represented by suppliers, distributors, community members, academia experts and customers.

identification_process
STAKEHOLDER GROUP MODE OF ENGAGEMENT FREQUENCY OF ENGAGEMENT KEY CONCERNS

Employees

employees

Annual performance evaluation mechanism

Grievance redressal mechanisms

Employee satisfaction surveys Leadership talks Newsletters, safety communications, etc.

Ongoing Monthly

Quarterly Annually

Frequent HR interactions

Infrastructure development

Policy reviews

Skilled workforce External trainings

Work life balance

Customers

customers

Marketing activities

Brochures and notifications

Satisfaction surveys Complaint mechanisms

Ongoing

Subsidized products for farmers

Demonstration and information on usage of product

Suppliers

suppliers

Supplier meets

Training programs

Events and activities Workshops

Annually

More frequent interaction

Establishing long term association

Regulatory bodies

regulatory_bodies

Meetings

Official communications

Regular basis

Compliance to regulations

Investors /Shareholders

investorsshareholders

Annual report

Investor meets

Annual general meetings

Annually

Need based Ongoing

Business growth and strategy

Governance practices

Local community

community

Visits Meetings

Need assessments

Impact assessments

CSR teams/Volunteers

Annually

Quarterly On-going basis

Health and sanitation camps

Educational infrastructure

Promote more Self Selp Groups (SHG)