At UPL, we connect with stakeholders which are identified through a vigorous process of stakeholder identification, prioritization and communication. We have been organizing focus group discussions in all our operating locations and offices on regular basis to engage with these prioritized stakeholder groups. We set up suitable modes of engagement based on the convenience of both the organization and the respective stakeholder group. Our engagement process initiates with prioritizing stakeholders based on the extent of their influence on our business functions and also our dependence on them. Our stakeholder consultation process provides a platform for stakeholders to communicate their concerns and share.
During the reporting year, we extended our scope of interaction from internal stakeholders in India to both internal and external stakeholders globally.
The internal stakeholder group comprised of Board of Directors, senior management and a mixed representation of middle and junior management. The external stakeholders on the other hand was represented by suppliers, distributors, community members, academia experts and customers.
STAKEHOLDER GROUP | MODE OF ENGAGEMENT | FREQUENCY OF ENGAGEMENT | KEY CONCERNS |
---|---|---|---|
Employees |
Annual performance evaluation mechanism Grievance redressal mechanisms Employee satisfaction surveys Leadership talks Newsletters, safety communications, etc. |
Ongoing Monthly Quarterly Annually |
Frequent HR interactions Infrastructure development Policy reviews Skilled workforce External trainings Work life balance |
Customers |
Marketing activities Brochures and notifications Satisfaction surveys Complaint mechanisms |
Ongoing |
Subsidized products for farmers Demonstration and information on usage of product |
Suppliers |
Supplier meets Training programs Events and activities Workshops |
Annually |
More frequent interaction Establishing long term association |
Regulatory bodies |
Meetings Official communications |
Regular basis |
Compliance to regulations |
Investors /Shareholders |
Annual report Investor meets Annual general meetings |
Annually Need based Ongoing |
Business growth and strategy Governance practices |
Local community |
Visits Meetings Need assessments Impact assessments CSR teams/Volunteers |
Annually Quarterly On-going basis |
Health and sanitation camps Educational infrastructure Promote more Self Selp Groups (SHG) |